Features of Venue 3™

Venue 3™ is the most complete and flexible claim handling solution in the industry. Developed side by side with claims professionals, it provides end-to-end processing of claims from the time of inception until close.

Venue 3™ is unique in the industry as a fully configurable solution. Every aspect of the claims management system can be administrator-configured (or user-configured, where applicable) to align with the specific requirements of client lines of business and security profiles. The appearance or absence of entire screens, fields and dialogs, the naming of fields, view/edit rights, etc can be configured to exactly match the way you do business. Additionally, entire workflows and task automation are user defined and provide unlimited power and flexibility. Nobody in the industry even comes close to the flexibility of Venue 3™ for rapid, cost-effective deployment to your unique specifications.

Below is a summary of some key functionality of Venue 3™:

• Complete multi-line Claim System
• User configurable interface allows for extensive self customization of the claim system by end client, including but not limited to renaming of fields, adding user-defined fields, workflow changes, user/role changes, etc
• Robust fee schedule engine for medical bill payments & vendor billing
• Built-in web service interface allows for real-time or batch data import, update and export to virtually any third party data sharing source of ALL claim-related information
• Integration with policy and billing systems allows real-time synchronization on all policy related details, which may include critical policy dates and flags such as active fraud investigation and assumed policy
• Multiple claim assignment capabilities including data entry, website claim entry and web services or electronic importation of claims
• Loss ratio reporting
• Facultative reinsurance with treaty management
• FNOL one screen entry. With policy system integration, policy information can be retrieved into the FNOL
• Automatic underwriter notification of missing or incorrect class code assignment at FNOL entry
• Serious injury flag for automatic alert to all interested parties
• Full diary engine provides task assignments and due dates for all users involved in the claims process
• Detailed time and expense tracking on all claim activities to allow for claim cost analysis
• Complete claim payment and recovery capabilities from request, authorization and printing of checks for vendors and claimant indemnity payments
• Comprehensive claim reserving and tracking of reserve changes
• Ad hoc reporting allows for all claim related information to be accessed based on user roles and access level
• Complete tracking of retrospective policies and retrospective rating calculations
• Detailed flagging capabilities
• NCCI reporting
• Comprehensive vendor management
• Detailed contact management, including witnesses, vendors, built-in three point contact forms, state required forms and reports including 1099 reporting
• Litigation management
• Configurable workflow defined through the powerful rules and status engine
• Trust account and excess account banking functionality and reporting
• Complete knowledge base provides for storage, search and retrieval of all documents associated with a claim
• Custom templates can be created that merge claim data with forms to eliminate double entry for users
• Detailed note and messaging between users
• Comprehensive email capabilities, communication tracking and integration with Microsoft Office for one-click saving of emails, spreadsheets, statements and other documents to a claim
• Powerful management interface allows admin users to configure labels and menus to align with user types
• Claims are linked to the complete policy details required for processing the claim as of the date of loss
• Comprehensive search capabilities across all areas of all claims
• Duplication and fraud detection and prevention
• Linkages to Billing Systems for renewal and Deductable Billing

Venue 3™ is a uniquely configurable, enterprise-level, multi-line claims management system that is intended for specialist carriers and third-party administrators.

Download a Venue 3™ brochure here